When negative content hits your online reputation, don’t panic. Silence is...

https://www.scribd.com/document/1016381594/The-First-48-Hours-Your-Tactical-Playbook-for-an-Online-Reputation-Scare-224712

When negative content hits your online reputation, don’t panic. Silence is often costly because potential customers drift away, leading to silent lost sales that hurt your bottom line. Instead, stay objective