When Good Tech Isn't Enough: How Governance Failures Cost a $3.1M SaaS Company Its Customers
https://www.charliebookmarks.win/public-case-studies-the-moment-that-changed-observable-evidence-for-composable-commerce-vendors-47-failed-projects-later
How a $3.1M SaaS Company with Top-Tier Tech Stack Lost Customer Trust In year three a U.S.-based B2B SaaS firm—call it NexusForms—had $3