Patients are no longer willing to wait on hold at 8 AM to book a routine...

https://mighty-wiki.win/index.php/Video_Consultation_Tips:_How_to_Ensure_You_Don%E2%80%99t_Waste_Your_Appointment

Patients are no longer willing to wait on hold at 8 AM to book a routine appointment. Modern digital tools like video consults and secure messaging have shifted expectations towards instant, flexible access