Listen without rushing to fix things, ask what would help, and offer one doable...

https://www.coast-bookmarks.win/start-by-listening-without-rushing-to-fix-things-ask-what-would-help-today

Listen without rushing to fix things, ask what would help, and offer one doable next step, like making a call together. You can say, “I’m here, and we can talk again tomorrow.” Set kind boundaries, too. Support may take more than one conversation.