Emotional Intelligence (EI) is the means to be aware of, be aware
https://www.scribd.com/document/828502550/The-Art-of-Listening-A-Key-Component-of-Empathic-Engagement-218358
Emotional Intelligence (EI) is the means to apprehend, apprehend, and take care of our own feelings when empathizing with others' emotions, fostering better relationships and fantastic communique