AI voice agents are improving phone support by cutting end-to-end latency,...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are improving phone support by cutting end-to-end latency, which means faster responses and smoother conversations. Features like barge-in let customers interrupt the agent naturally, making calls feel more human and efficient