After testing dozens of AI platforms in real-world support teams, I’ve seen...

https://zaneznae304.lucialpiazzale.com/how-do-i-measure-cost-per-resolution-for-ai-vs-humans

After testing dozens of AI platforms in real-world support teams, I’ve seen automation hit 70% within a week for simple tasks. But here’s the catch: today’s AI shines best when it assists agents, not fully resolves complex issues